Terms and conditions
Booking conditions and cancellation policy
Pour toute réservation en ligne, un montant de 50$ sera prélevé, ce montant n’est pas remboursable.
The balance due will be payable on the spot in cash, credit card or debit.
Last-minute cancellations affect us greatly, the following conditions apply:
Cancellation at no additional cost up to 15 days before your arrival date.
From 15 days to 48 hours before the activity: 50% of the amount due will be taken
After 48 hours: 100% of the amount due will be deducted
plan your visit
Wear appropriate footwear!
Good winter boots are essential. NOT ANKLE BOOTS or hiking shoes.
Anti-slip, lined and waterproof.
It is useful to cover yourself with layers of clothing because the practice of the sledding can make you warm!
If you need advice, see the FAQ section of our website
We are in the woods, so it is useful to plan to bring a bottle of water and possibly a snack.
Where to go?
Meet us 15 minutes before the start time at the top of the MASSIF DE CHARLEVOIX: 455 Route 138, Petite Rivière Saint Francois.
Take this road, to the station: we are located on the right in the P1 car park.
An orange light flashes above Highway 138 and shows you the entrance to the Massif Road.
You have an appointment with Alex: (418) 219-8120
WARNING: Any significant delay may result in the activity being cancelled at your expense.
of the activity
We go out in all weathers… well almost 😉
A cancellation of the activity is possible, if some extreme conditions compromising your safety, or that of our dogs (Extreme cold, violent storm).
In case of cancellation, you will be notified as soon as possible, and refunded the amount paid in advance, we will schedule a new appointment with you, if possible.
La Reine et le Millionnaire Enr. reserves the right to accept or not the request to transfer an activity for one, and will not accept the transfer of an activity for weather reasons if conditions are deemed safe.